Singapore fintech scale-up · Paid media + CRO
When sign-ups looked healthy but activation did not
The problem was familiar: Google Ads and Meta campaigns drove sign-ups at a cost the board could tolerate, but fewer than one in five completed KYC — the activation step that actually mattered. Media buying optimised for volume, not activated accounts. The marketing dashboard looked busy; the growth model did not.
We rebuilt the paid acquisition structure around activated users, redesigned the onboarding funnel with twelve A/B tests over eight weeks, and introduced a conversion optimisation programme on the KYC flow. Creative production shifted from generic benefit claims to specific friction-removal messaging. Within one quarter, cost per activated account fell 34% while total sign-up volume held steady — a past result, not a guarantee for your market.